GENERAL QUESTIONS

---

A: We are located on Northbound HWY 395, 3.5 miles PAST the Mammoth lakes exit. We are NOT located in the town of Mammoth Lakes. We are NOT located at, or affiliated with, Mammoth Mountain Ski Area. Please DO NOT go to Mammoth Mountain. 

Please click HERE for Apple Maps directions

And please click HERE for goole maps directions. 

A: Any time! We are lucky to have pretty great weather, even in the winter. Earlier tours may be a bit chillier, but will have any fresh powder all to themselves. Customers who opt for the afternoon rides, will have the sun to help chase away the winter chills. 

A: We DO NOT offer transportation to/from our location. Mammoth does have a couple of taxi services. It's recommended to book early, as they do fill up fast, especially during the holidays. 

Mammoth Cab

Mammoth Taxi

  *DJ's is NOT affiliated with ANY Mammoth cab/taxi company. We are not responsible for any problems you may encounter with said companies. We only offer their information as a courtesy to our guests .

A: No. We love our furry friends as much as the next person, but we do not allow dogs (or other animals) at our location. And we DO NOT allow dogs to ride on the snowmobiles, OR in the passenger sleigh.  

.

.

A: Riders young as 4 years old can ride as a passenger in our snowpark area. For all guided and self-guided back country tours, age 6 is the minimum for riders. 

For the snowpark, drivers must be at least 16 years old with a valid drivers license and a parent/guardian present.

For GUIDED back country tours, drivers must be at least 18 years of age to drive on a single passenger sled, and aged 21 to drive with a passenger.(exceptions will be made for licensed 18-20 year olds who wish to drive their parent/guardian)

For all SELF-GUIDED back country tours, drivers must be at least 25 years old, WITH a valid drivers license AND major credit card, for deposit.   

Valid drivers licences are required for all drivers, and all drivers under the age of 18 MUST have a parent/guardian present. 

 A: Yes. Check-in 30 minutes prior to your scheduled departure to review the Rental Agreement, waiver, and safety rules.

A: For snowpark rides and guided back county tours, we may require you leave your valid divers license and credit card for us to hold while you are on your ride. Once you return, and there were no rule violations, or damages, you will get them back. 

For SELF-GUIDED tours, we require a deposit of $600 PER reservation. Upon returning from your tour, your deposit will be refunded, less any fees for rule violations or damages. 

A: No. For all minors, their parent/guardian MUST fill out and sign the waiver. If the parent or guardian will not be there, please make sure the waiver is filled out PRIOR to your reservation date. Minor, and adult, waivers can be found on our BOOK NOW page, or by clicking HERE 

For legal reasons, we cannot allow minors to ride without a waiver from their legal parent/guardian.

A: Our snowmobiles can accommodate up to two people at one time. There is a 350lbs total weight limit for all snowmobiles. If you, or you and your partner together, exceed the 350lbs weight limit, please book two snowmobiles, one for each of you. 

*Please note: If you book only one snowmobile, and you exceed the weight limit, you will be asked to rent an additional snowmobile. If there are no extra machines available at the time of your tour, we will be unable to refund your booking. So please be sure to book the appropriate number of snowmobiles you and your group will need. 

 A: No. You may change drivers only if you are renting for the snowpark area. Switching drivers in the back country will result in an automatic $500 fine. 

 A: No. Please do not make a reservation if you are pregnant. Consult your physician on other issues including respiratory distress, heart, back or neck pain. We cannot be responsible for any injuries that result from a pre-existing condition that is exacerbated by riding a snowmobile. *By signing our waiver, you are attesting that you are in good enough health to ride. 

A: YES! We lease our property from the forest service and are NOT ALLOWED to ride any machine off the marked trails in the back country, per our permit. Riding off trail will result in an automatic $500 fine per snowmobile/per incident that is ridden off trail. 

 A: Advanced reservations ARE required for  ALL backcountry tours (guided and self guided). We will accept walk-up's for the snowpark only (subject to availability). If you are interested in renting for the snowpark, please call us (or text) to check for availability for same day bookings. 

 A: We require payment in full at time of booking. Please note that 30% of your total is NON-REFUNDABLE!!  If you need to cancel, you MUST text, or call, us at 760-935-4480, no less than 48 hours before your tour time. If you cancel within the 48 hour window, you will not receive ANY refund. If you cancel PRIOR to 48 hours before your tour time, you are eligible for a 70% refund.

If we need to cancel for any reason, you are refunded 100%. 

Your ENTIRE GROUP MUST CHECK IN AT OUR OFFICE 30 mins BEFORE your tour time!! No-shows, or late persons/groups that miss their tour time will NOT be refunded any amount. Same day cancellations/same day partial cancellations will also NOT be refunded any amount. You are considered "late" if any member of your group checks-in less than 30 mins BEFORE your scheduled tour time! We are not responsible if you get lost. We offer map links on our homepage. Getting lost is not a valid reason for being late and you will NOT receive a refund if you are late because you got lost. PLEASE DO NOT USE OUR ADDRESS TO FIND US! It will send you to a wrong location. We have tried to remedy this by removing our address from our website and other websites, but we are unable to 100% guarantee it's removed from everywhere. So PLEASE use the map links to get to us! DO NOT USE OUR ADDRESS! (seriously, some people still do it! Even after they read the info. Don't be that person)

If the weather is extremely bad, or road conditions prevent you from reaching us, we will cancel all rides and refund your payments. (This only applies if the CHP closes HWY 395. Not having chains, or not wanting to "risk driving" does NOT automatically mean a refund for you.)   If you are unsure about road/weather conditions on the day of, please call us. You can also check our FB page for updates and trail status. Please check the CAL-TRANS website for the latest information on road closures and conditions. 

  A: We provide a helmet (open faced) for all riders. You will need to provide eye protection (ski goggles/glasses are fine) and nose/mouth protection (neck gaiters or scarves are good.)

A: When snow is predicted, we operate as usual. If it begins to snow heavily, to the point of decreased viability, reservations are cancelled as far in advance as possible. Some rides may be pro-rated if a storm moves in too fast. If Highway 395 is closed that day, all reservations are notified as early as possible. Reservations are cancelled without penalty if we close on a snow day.  

A: Outdoor winter gear is recommended. You will be outside for several hours, plan accordingly: boots, ski/snow pants or bibs, jacket, and gloves/mittens. And like mom always said....wear layers! You can always take stuff off if you get hot. ;) 

For drivers: scarf, neck gaiter/buff...or something to cover your nose/mouth is recommended when the weather is unstable, or very cold.

All participants MUST wear closed toed shoes! And please don't wear Crocs. They are not suitable for snowmobiling and you will not be allowed to participate. 

A: You will need to bring eye protection (ski/snowboard googles are fine. Or sunglasses), and nose/mouth/face protection (if you want it). All drivers age 16 and over must bring a valid drivers licence. All states/countries are accepted. 

You may also bring a camera, cell phone, snacks/drinks. NO ALCOHOL! Please DO NOT LITTER! Keep your trash with you until you return to base and are able to dispose of it properly. Keys, and wallet should be kept in a zippered pocket. Wear plenty of sunscreen and lip balm with sunscreen. Even on overcast days, the suns burn rays still come through. The higher altitude also makes you more prone to sun burn. Even in the winter! 

We are not responsible for lost/stolen items.